MW Homecare Services: Privacy Policy & SMS Terms of Service

For our clients and family representatives, the protection of your  Protected Health Information (PHI) is governed by the Health Insurance  Portability and Accountability Act (HIPAA). 

Your PHI may be used and disclosed by MW Homecare Services for the following essential purposes:

• Treatment: To coordinate, plan, and deliver your personal home care services among our caregivers, nurses, and supervisors.

• Payment: To process claims, verify coverage, and submit invoices to Medicaid, insurance payers, or private billing entities.

• Healthcare Operations: To support administrative operations, quality assessments, caregiver  training evaluations, and state licensing compliance audits.

In accordance with federal regulations under 45 CFR § 164.512,  we are permitted or required to disclose PHI without your written  consent in specific legal and public health situations, including:

• When required by federal, state, or local law.

• For public health activities, such as preventing or controlling disease or reporting abuse, neglect, or domestic violence.

• For health oversight activities, such as state Medicaid audits, provider investigations, and regulatory inspections.

• In response to a court order, administrative order, warrant, subpoena, or other lawful judicial processes.

• To prevent or lessen a serious and imminent threat to the health or safety of a person or the general public.

Under HIPAA guidelines and MW Homecare Services policies, you hold the following rights:

• Notice of Privacy Practices: You have the right to review and receive a copy of our full Notice of Privacy Practices before signing any consent form.

• Restriction Requests: You have the right to request restrictions on how we use or disclose  your PHI for treatment, payment, or healthcare operations. While we are  not legally required to agree to every restriction request, we will  accommodate all reasonable and compliant requests.

• Revocation of Consent: You have the right to revoke your HIPAA consent at any time. Revocation  must be submitted in writing, signed, and dated. Revocation will not  apply to any disclosures already made in reliance on your previous  consent. Please note that if you revoke consent to use your PHI for  treatment and billing operations, we will no longer be obligated to  provide home care services to you.

• Right to File a Complaint: If you believe your privacy rights have been violated, you have the  right to file a formal complaint directly with MW Homecare Services or  with the Secretary of the U.S. Department of Health and Human Services  (HHS). We enforce a strict zero-retaliation policy for any complaints  filed.